From Core to Strategic: The Evolving Role of Trust Operations

What does “leading practice” look like across central Trust functions — and how do you compare?

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We are undertaking sector-wide research to explore how central Trust functions — including Finance, IT, Estates and People — are evolving from core service delivery to playing a more strategic role in Trust performance and growth. ​The findings will inform a CJK white paper, developed in partnership with CST, which will be shared at the CST Annual Conference in October.

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The short surveys below focus on the scope of services delivered by central teams, from transactional activity through to strategic value. ​We are inviting one response per Trust per function, to be completed by (or on behalf of) the most senior person responsible for that area.

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​Please select the survey(s) most relevant to your role — each takes around 10–15 minutes to complete. We’d be grateful if you could also share this with colleagues responsible for other functions within your Trust.​​

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All responses will be treated as confidential and will be accessed only by the CJK research team.

 

As a thank you, you will have the option to request a free personalised benchmarking report, comparing your Trust to others.

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