7. ‘Making change stick’: Managing change when introducing central services

Part 7 of CJK Associates Autumn 2022 blog series#schooltrustcentralservices

It's often claimed (though rarely proved evidentially!) that 80% of change involving technology fails to meet the initial expectations. It's certainly the case that making this kind of change successful is difficult. So this article considers the steps that make your project more likely to be successful.

“It’s essential we listen to people who will be using the service, not just assume we know what they want”